Broadband Incident Report : : BURY MUX 101 : LOSS OF SERVICE (CI) : Reference 50263 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	50263		Issue :	2
	Detected Date:	24/12/2013		Detected Time:	16:45
	Start Date:	24/12/2013		Start Time:	16:40
	Anticipated Clear Date:	24/12/2013		Anticipated Clear Time:	21:25
	Next Update Date:	24/12/2013		Next Update Time:	20:35
	Incident Headline:	: BURY MUX 101 : LOSS OF SERVICE (CI)
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Service has not yet been restored. Multiple spare hardware ordered from the stores, ETA has not yet been provided. Root cause and estimated time of repair are not known at present. Next update will be at 20:35 or sooner if significant progress made.
	Dialling Codes Affected:	01798

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.