Broadband Incident Report : : GLOUCESTER NODE 11210 : LOSS OF SERVICE : Reference 18578 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	18578		Issue :	3
	Detected Date:	25/05/2014		Detected Time:	06:40
	Start Date:	25/05/2014		Start Time:	06:38
	Anticipated Clear Date:	25/05/2014		Anticipated Clear Time:	10:15
	Next Update Date:	25/05/2014		Next Update Time:	09:10
	Incident Headline:	: GLOUCESTER NODE 11210 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Engineer en route to site, ETA 07:45. Spare hardware is being ordered from the stores as a pre-cautionary measure. Remote restore actions have been investigated but not available due to a communications failure with the node. Vendor has been engaged to investigate cause of failure. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01285 01386 01432 01452 01453 01531 01547 01568 01584 01594 01684 01743 01886 01905 01952 01981 01989 LLSS0 To Fo

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.