Broadband Incident Report : : SHETLAND ISLAND AREA MULTIPLE NODES : LOSS OF SERVICE : Reference 18480 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	18480		Issue :	FINAL
	Detected Date:	24/05/2014		Detected Time:	03:25
	Start Date:	24/05/2014		Start Time:	03:21
	Actual Clear Date:	26/05/2014		Actual Clear Time:	19:19
	Incident Headline:	: SHETLAND ISLAND AREA MULTIPLE NODES : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service was fully restored at 19:19 after various actions were carried out. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01595
	Duration:	2 days 15 hours 58 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.