Wednesday, May 28, 2014

Broadband Incident Report : : SOMERSET MULTIPLE MUXES : LOSS OF SERVICE : Reference 18934 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 18934   Issue : FINAL  
  Detected Date: 28/05/2014   Detected Time: 11:10  
  Start Date: 28/05/2014   Start Time: 11:07  
  Actual Clear Date: 28/05/2014   Actual Clear Time: 11:43  
     
  Incident Headline: : SOMERSET MULTIPLE MUXES : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 11:36 after a remote hardware reset. Spare hardware is being ordered to site and will be changed at a later time, to prevent further failures. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
014580196301984
 
  Duration: 0 days 00 hours 36 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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