Broadband Incident Report : : SOMERSET MULTIPLE MUXES : LOSS OF SERVICE : Reference 18934 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	18934		Issue :	FINAL
	Detected Date:	28/05/2014		Detected Time:	11:10
	Start Date:	28/05/2014		Start Time:	11:07
	Actual Clear Date:	28/05/2014		Actual Clear Time:	11:43
	Incident Headline:	: SOMERSET MULTIPLE MUXES : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 11:36 after a remote hardware reset. Spare hardware is being ordered to site and will be changed at a later time, to prevent further failures. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01458 01963 01984
	Duration:	0 days 00 hours 36 minutes

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