Broadband Incident Report : : LERWICK NODE 12021 : LOSS OF SERVICE : Reference 18483 : Issue 9 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	18483		Issue :	9
	Detected Date:	24/05/2014		Detected Time:	04:00
	Start Date:	24/05/2014		Start Time:	03:56
	Anticipated Clear Date:	25/05/2014		Anticipated Clear Time:	11:30
	Next Update Date:	25/05/2014		Next Update Time:	11:30
	Incident Headline:	: LERWICK NODE 12021 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Proceedings were halted at 03:30 without restoring service. Duty of Care became a major factor. We are left with a splice in Burray requiring attention and fibres to be retested before TECH support will re-start the optical system. Resource is very thin on the ground given geographics, we are hopeful of having engineers onsite from mid morning. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01595 01806 01950 01957

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