Thursday, June 19, 2014

Broadband Incident Report : : LOCHEARNHEAD MUX 101, KILLIN MUX 101 AND CALLANDER MUX 101 : DEGRADED SERVICE : Reference 22140 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22140   Issue : FINAL  
  Detected Date: 18/06/2014   Detected Time: 23:53  
  Start Date: 18/06/2014   Start Time: 23:48  
  Actual Clear Date: 19/06/2014   Actual Clear Time: 05:40  
     
  Incident Headline: : LOCHEARNHEAD MUX 101, KILLIN MUX 101 AND CALLANDER MUX 101 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service restored at 05:40 after fibres were re spliced within the cable chamber at Stirling.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0156701877
 
  Duration: 0 days 05 hours 52 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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