Broadband Incident Report : : MULTIPLE MUXES IN THE READING AREA : LOSS OF SERVICE : Reference 21802 : Issue 7 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21802		Issue :	7
	Detected Date:	17/06/2014		Detected Time:	11:23
	Start Date:	17/06/2014		Start Time:	11:23
	Anticipated Clear Date:	17/06/2014		Anticipated Clear Time:	21:00
	Next Update Date:	17/06/2014		Next Update Time:	21:00
	Incident Headline:	: MULTIPLE MUXES IN THE READING AREA : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Services have been restored to the majority broadband customers, following a fibre repair at Guildford, a card change and swapping two cards around at Reading. Some broadband customers are still impacted by this incident, and technical support and the vendor are attempting to restore the remaining services by all means possible. All re-route options have been explored and are physically not possible for the remaining impacted customers. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01367 01380 01454 01489 01666 01672 01720 01722 01794 01962 0239263

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