Broadband Incident Report : : MULTIPLE MUXES IN THE READING AREA : LOSS OF SERVICE : Reference 21802 : Issue 5 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21802		Issue :	5
	Detected Date:	17/06/2014		Detected Time:	11:23
	Start Date:	17/06/2014		Start Time:	11:23
	Anticipated Clear Date:	17/06/2014		Anticipated Clear Time:	18:30
	Next Update Date:	17/06/2014		Next Update Time:	18:30
	Incident Headline:	: MULTIPLE MUXES IN THE READING AREA : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	A technical bridge is still ongoing with the engineers on site at Reading, Kingston, Wantage and Guildford, who are still investigating the root cause. They are currently performing a number of diagnostic tests with the technical support team and the vendor to prove the root cause. A Precision Testing Officer (PTO) has been requested for both Guilford, and Reading. One of the PTOs is en-route to Guildford with an ETA of 16:45. Spare hardware has also been ordered, and en-route to Swindon with an ETA of 17:12.
	Dialling Codes Affected:	01367 01380 01454 01489 01666 01672 01720 01722 01794 01962 0239263

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