Broadband Incident Report : : ERX6 EDINBURGH 2 : LOSS OF SERVICE : Reference 26983 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	26983		Issue :	2
	Detected Date:	21/07/2014		Detected Time:	10:27
	Start Date:	21/07/2014		Start Time:	10:24
	Anticipated Clear Date:	21/07/2014		Anticipated Clear Time:	12:36
	Next Update Date:	21/07/2014		Next Update Time:	11:36
	Incident Headline:	: ERX6 EDINBURGH 2 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	The operational team are investigating, however early indications are that this has auto restored and services are returning after the equipment rebooted. An update will be issued once we are confident the equipment is stable.
	Dialling Codes Affected:	01224 013133 013144 013155 01324 01339 01368 014142 014144 014157 014177 014195 01436 01461 01464 01555 01569 01573 01599 01620 01651 01670 01738 01786 01896 019121 019123 0283751 0283752 0286634 0289045 0289046 0289047 0289065 0289067 0289073 0289332 0289334 0289336

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.