Broadband Incident Report : : PORTSMOUTH NODE 05013 : PARTIAL LOSS OF SERVICE (CI) : Reference 27520 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	27520		Issue :	2
	Detected Date:	24/07/2014		Detected Time:	11:16
	Start Date:	24/07/2014		Start Time:	11:16
	Anticipated Clear Date:	24/07/2014		Anticipated Clear Time:	15:20
	Next Update Date:	24/07/2014		Next Update Time:	13:20
	Incident Headline:	: PORTSMOUTH NODE 05013 : PARTIAL LOSS OF SERVICE (CI)
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Repeat failure- Remote reboot of failed MR16 card restored service at 11:08, however it failed once again. Its suspected the card is overheating. An engineer is being sent to site to check out the high temperature alarm and ensure the equipment is stable.
	Dialling Codes Affected:	01243 01489 01730 LLSD0 To Fo

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