Broadband Incident Report : : ALSTON 101 : DEGRADED SERVICE : Reference 29915 : Issue 5 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29915		Issue :	5
	Detected Date:	08/08/2014		Detected Time:	15:50
	Start Date:	08/08/2014		Start Time:	15:50
	Anticipated Clear Date:	08/08/2014		Anticipated Clear Time:	23:00
	Next Update Date:	08/08/2014		Next Update Time:	21:30
	Incident Headline:	: ALSTON 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	Following onsite investigations which involved power cycling hardware and light level checks, it has been determined that the levels on the fibre are right on line of being acceptable. The earlier ordered spare is due onsite at 20:00 and will be changed upon arrival. Next update to be issued after the card change.
	Dialling Codes Affected:	01434

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.