Monday, August 4, 2014

Broadband Incident Report : : MULTIPLE MUXES IN CAPEL BANGOR AREA : EMERGENCY PEW : Reference 29259 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29259   Issue : 1  
  Detected Date: 04/08/2014   Detected Time: 19:40  
  Start Date: 04/08/2014   Start Time: 19:40  
  Anticipated Clear Date: 04/08/2014   Anticipated Clear Time: 21:40  
  Next Update Date: 04/08/2014   Next Update Time: 20:40  
     
  Incident Headline: : MULTIPLE MUXES IN CAPEL BANGOR AREA : EMERGENCY PEW  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Downtime required between 02:00 and 06:00 on 05/08/14 in order to diagnose and resolve degraded service. Expected downtime up to 1 hour.  
  Dialling Codes Affected:
0143201686019700197401981
0287941028877502890820289264To Fo
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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