Broadband Incident Report : : 3 MUXES ABERGELE AREA : LOSS OF SERVICE : Reference 14692 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	14692		Issue :	3
	Detected Date:	10/04/2015		Detected Time:	13:31
	Start Date:	10/04/2015		Start Time:	13:29
	Anticipated Clear Date:	10/04/2015		Anticipated Clear Time:	16:00
	Next Update Date:	10/04/2015		Next Update Time:	16:00
	Incident Headline:	: 3 MUXES ABERGELE AREA : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Three muxes found to have failed in the area. A transmission issue is being investigated and a request for a Precision Test Officer (PTO) has been passed to Openreach for allocation. Root cause and estimated time of repair are unknown at present. Next update will be issued once further investigations have been completed.
	Dialling Codes Affected:	01745

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