Monday, April 6, 2015

Broadband Incident Report : : MULTIPLE MUXES KENT AREA : LOSS OF SERVICE : Reference 14106 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 14106   Issue : FINAL  
  Detected Date: 06/04/2015   Detected Time: 13:48  
  Start Date: 06/04/2015   Start Time: 13:48  
  Actual Clear Date: 06/04/2015   Actual Clear Time: 14:45  
     
  Incident Headline: : MULTIPLE MUXES KENT AREA : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service restored 14:45 after connections were remade on the transmission equipment in Medway. PLEASE NOTE CORRECTION TO THE RESTORATION DETAILS CONNECTIONS WERE REMADE.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0123301303013040158001797
01892To Fo
 
  Duration: 0 days 00 hours 57 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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