Broadband Incident Report : : READING NODE 05211 : LOSS OF SERVICE : Reference 14046 : Issue 4 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	14046		Issue :	4
	Detected Date:	05/04/2015		Detected Time:	20:53
	Start Date:	05/04/2015		Start Time:	20:52
	Anticipated Clear Date:	06/04/2015		Anticipated Clear Time:	01:15
	Next Update Date:	06/04/2015		Next Update Time:	00:15
	Incident Headline:	: READING NODE 05211 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Remote reset has failed to restore customer service. Engineer now on site investigating cause of the failure. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01179 01183 01189 01202 01208 01209 01225 01235 01237 01242 01243 01249 01252 01256 01258 01264 01269 01271 01275 01278 01285 01296 01297 01300 01305 01308 01326 01329 01344 01364 01367 01373 01380 01392 01395 01398 01404 01409 01420 01425 01442 01452 01453 01454 01458 01460 01489 01491 01494 01495 01497 01548 01566 01579 01590 01594 01598 01608 01626 01628 01633 01635 01643 01647 01656 01666 01720 01722 01726 01730 01736 01747 01749 01752 01761 01793 01794 01803 01805 01822 01823 01837 01840 01841 01865 01872 01884 01929 01934 01935 01962 01963 01980 01983 01984 01985 01993 0238029 0238060 0238065 0238069 0238071 0239237 0239263 51249 LLTH0 To Fo

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.