Broadband Incident Report : : MULTIPLE MUXES IN WALES : LOSS OF SERVICE : Reference 17020 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17020		Issue :	1
	Detected Date:	24/04/2015		Detected Time:	03:01
	Start Date:	24/04/2015		Start Time:	03:01
	Anticipated Clear Date:	24/04/2015		Anticipated Clear Time:	09:00
	Next Update Date:	24/04/2015		Next Update Time:	09:00
	Incident Headline:	: MULTIPLE MUXES IN WALES : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	An engineer is due on site at 06:45 when he will be asked to perform a card reseat. If this is unsuccessful we will await the delivery of the replacement cards and the latest estimated delivery time from the courier is 08:15. Estimated time of repair is unknown at present. Next update will be issued upon service restoration or sooner with a significant development.
	Dialling Codes Affected:	01239 01267 01269 01348 01379 01437 01545 01558 01559 01570 01639 01646 01654 01691 01803 01834 01970 01974 01994 To Fo

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.