Friday, April 24, 2015

Broadband Incident Report : : MULTIPLE MUXES IN WALES : LOSS OF SERVICE : Reference 17020 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17020   Issue : 1  
  Detected Date: 24/04/2015   Detected Time: 03:01  
  Start Date: 24/04/2015   Start Time: 03:01  
  Anticipated Clear Date: 24/04/2015   Anticipated Clear Time: 09:00  
  Next Update Date: 24/04/2015   Next Update Time: 09:00  
     
  Incident Headline: : MULTIPLE MUXES IN WALES : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer is due on site at 06:45 when he will be asked to perform a card reseat. If this is unsuccessful we will await the delivery of the replacement cards and the latest estimated delivery time from the courier is 08:15. Estimated time of repair is unknown at present. Next update will be issued upon service restoration or sooner with a significant development.  
  Dialling Codes Affected:
0123901267012690134801379
0143701545015580155901570
0163901646016540169101803
01834019700197401994To Fo
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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