Broadband Incident Report : : MULTIPLE MUXES SCOTLAND : LOSS OF SERVICE : Reference 16436 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16436		Issue :	3
	Detected Date:	21/04/2015		Detected Time:	01:45
	Start Date:	21/04/2015		Start Time:	01:45
	Anticipated Clear Date:	21/04/2015		Anticipated Clear Time:	08:00
	Next Update Date:	21/04/2015		Next Update Time:	08:00
	Incident Headline:	: MULTIPLE MUXES SCOTLAND : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	A fibre fault was identified in Edinburgh Capital and has been resolved as of 05:43. Whilst it looks like all the muxes have restored, the operational team are checking all 52 muxes to confirm. Next update will be issued once this has been done.
	Dialling Codes Affected:	01224 01241 01259 01261 01307 01330 01334 01337 01339 01358 01382 01383 01464 01466 01528 01540 01542 01561 01569 01577 01651 01674 01771 01779 01821 01828 01888 01975 To Fo

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.