Broadband Incident Report : : MULTIPLE MUX DEVON AREA : LOSS OF SERVICE : Reference 22904 : Issue 5 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	22904		Issue :	5
	Detected Date:	03/06/2015		Detected Time:	18:05
	Start Date:	03/06/2015		Start Time:	18:02
	Anticipated Clear Date:	03/06/2015		Anticipated Clear Time:	20:30
	Next Update Date:	03/06/2015		Next Update Time:	20:30
	Incident Headline:	: MULTIPLE MUX DEVON AREA : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	This is the parent incident associated is IMT22904/15. Remote restorations methods have failed to restore service. Suspected hardware failure. Engineer is currently en route to site, ETA 20:20. Spare hardware has been ordered as a parallel action, ETA to follow. A search will also be completed for donor cards on site. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01647 01736 01803 To Fo

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