Saturday, June 24, 2017

Broadband Incident Report : ADSL : 9 MUXES IN EXETER AREA : LOSS OF SERVICE : Reference 34266 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34266   Issue : FINAL  
  Detected Date: 23/06/2017   Detected Time: 13:41  
  Start Date: 23/06/2017   Start Time: 13:41  
  Actual Clear Date: 24/06/2017   Actual Clear Time: 16:11  
     
  Incident Headline: ADSL : 9 MUXES IN EXETER AREA : LOSS OF SERVICE  
     
  Incident Details: Loss of internet services for 1025 Broadband customers.  
  Closure Details: Service for 646 Broadband customers was restored by re-route. Full customer service was restored at 16:11 following the repair of a fibre cable damaged by 3rd party contractors working for another Service Provider. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01279 01398 01598 01643 01823
01984
 
  Duration: 1 days 02 hours 30 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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