Broadband Incident Report : ADSL : 9 MUXES IN EXETER AREA : LOSS OF SERVICE : Reference 34266 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	34266		Issue :	FINAL
	Detected Date:	23/06/2017		Detected Time:	13:41
	Start Date:	23/06/2017		Start Time:	13:41
	Actual Clear Date:	24/06/2017		Actual Clear Time:	16:11
	Incident Headline:	ADSL : 9 MUXES IN EXETER AREA : LOSS OF SERVICE
	Incident Details:	Loss of internet services for 1025 Broadband customers.
	Closure Details:	Service for 646 Broadband customers was restored by re-route. Full customer service was restored at 16:11 following the repair of a fibre cable damaged by 3rd party contractors working for another Service Provider. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01279 01398 01598 01643 01823 01984
	Duration:	1 days 02 hours 30 minutes

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