Friday, April 20, 2018

Broadband Incident Report : ADSL : ABERFELDY : MUX 301 : LOSS OF SERVICE (CI) : Reference 635509 : Issue UPDATE 9

Incident Manager - Automatic Mailer.

  BT Wholesale - Broadband Incident Report  
  Please read the following incident report as it could have an impact on some of your end users and/or services  
  BT Incident Reference: 635509   Issue : 9  
  Detected DATE: 19/04/2018   Detected TIME: 13:31  
  START DATE: 19/04/2018   START TIME: 13:28  
  Anticipated CLEAR DATE: 20/04/2018   Anticipated CLEAR TIME: 07:00  
  Next Update Date: 20/04/2018   Next Update Time: 06:15  
  Incident Headline: ADSL : ABERFELDY : MUX 301 : LOSS OF SERVICE (CI)  
  Incident Details: At the moment some of your End Users may be experiencing a loss of service.  
  Progress Details: A hardware change has failed to restore service. The transmission path has now been proved OK and an ES engineer is being tasked back to site to investigate further the cause of the failure. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialing Codes Affected: 01887  

This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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