Saturday, April 21, 2018

Broadband Incident Report : ADSL : ABERFELDY TE MUX 301 : LOSS OF SERVICE (CI) : Reference 635898 : Issue UPDATE 2

Incident Manager - Automatic Mailer.

  BT Wholesale - Broadband Incident Report  
  Please read the following incident report as it could have an impact on some of your end users and/or services  
  BT Incident Reference: 635898   Issue : 2  
  Detected DATE: 21/04/2018   Detected TIME: 00:17  
  START DATE: 21/04/2018   START TIME: 00:17  
  Anticipated CLEAR DATE: 21/04/2018   Anticipated CLEAR TIME: 05:00  
  Next Update Date: 21/04/2018   Next Update Time: 03:00  
  Incident Headline: ADSL : ABERFELDY TE MUX 301 : LOSS OF SERVICE (CI)  
  Incident Details: At the moment some of your End Users may be experiencing a loss of service.  
  Progress Details: An ES engineer has been tasked to site to further investigate the cause of failure. ETA 02:00. Spare hardware has been ordered to site to assist. ETA unknown at present. Root cause and estimated time of repair are not known at present. Next update will be upon a significant development or sooner unless there should be a change in impact.  
  Dialing Codes Affected: 01887  

This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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