Broadband Incident Report : ADSL : ABERFELDY MUX 301 : LOSS OF SERVICE : Reference 635960 : Issue UPDATE 9

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users and/or services
	BT Incident Reference:	635960		Issue :	9
	Detected DATE:	21/04/2018		Detected TIME:	14:31
	START DATE:	21/04/2018		START TIME:	14:29
	Anticipated CLEAR DATE:	21/04/2018		Anticipated CLEAR TIME:	23:30
	Next Update Date:	21/04/2018		Next Update Time:	23:00
	Incident Headline:	ADSL : ABERFELDY MUX 301 : LOSS OF SERVICE
	Incident Details:	Loss of internet service to 594 Broadband customers.
	Progress Details:	The Precision Test Officer ( PTO ) has confirmed there are no issues with the fibre connectivity between the ADSL mux and the SDH equipment. The ADSL mux will now be power cycled in an attempt to restore customer service. Root cause and estimated time of repair are unknown at present. Next update will be issued by 23:00 or upon a significant development.
	Dialing Codes Affected:	01887

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