Saturday, April 21, 2018

Broadband Incident Report : ADSL : ABERFELDY MUX 301 : LOSS OF SERVICE : Reference 635960 : Issue UPDATE 9

Incident Manager - Automatic Mailer.

  BT Wholesale - Broadband Incident Report  
  Please read the following incident report as it could have an impact on some of your end users and/or services  
  BT Incident Reference: 635960   Issue : 9  
  Detected DATE: 21/04/2018   Detected TIME: 14:31  
  START DATE: 21/04/2018   START TIME: 14:29  
  Anticipated CLEAR DATE: 21/04/2018   Anticipated CLEAR TIME: 23:30  
  Next Update Date: 21/04/2018   Next Update Time: 23:00  
  Incident Headline: ADSL : ABERFELDY MUX 301 : LOSS OF SERVICE  
  Incident Details: Loss of internet service to 594 Broadband customers.  
  Progress Details: The Precision Test Officer ( PTO ) has confirmed there are no issues with the fibre connectivity between the ADSL mux and the SDH equipment. The ADSL mux will now be power cycled in an attempt to restore customer service. Root cause and estimated time of repair are unknown at present. Next update will be issued by 23:00 or upon a significant development.  
  Dialing Codes Affected: 01887  

This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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