Broadband Incident Report : 8 MUXS IN THE ILMINSTER AREA : LOSS OF SERVICE : Reference 32560 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	32560		Issue :	3
	Detected Date:	19/11/2010		Detected Time:	11:20
	Start Date:	19/11/2010		Start Time:	11:20
	Anticipated Clear Date:	19/11/2010		Anticipated Clear Time:	14:00
	Incident Headline:	8 MUXS IN THE ILMINSTER AREA : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Operational teams are carrying out remote diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01460 01823 01935 01963

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System Time Stamp: 19/11/2010 13:04

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Broadband Incident Report : : CAVERSHAM MUX 101 : DEGRADED SERVICE : Reference 32436 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	32436		Issue :	FINAL
	Detected Date:	18/11/2010		Detected Time:	09:14
	Start Date:	18/11/2010		Start Time:	09:14
	Actual Clear Date:	18/11/2010		Actual Clear Time:	11:03
	Incident Headline:	: CAVERSHAM MUX 101 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a card change. This issue may have been due to an equipment failure. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01183 01189

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System Time Stamp: 18/11/2010 11:13

Broadband Incident Report : : CAVERSHAM MUX 101 : DEGRADED SERVICE : Reference 32436 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	32436		Issue :	3
	Detected Date:	18/11/2010		Detected Time:	09:14
	Start Date:	18/11/2010		Start Time:	09:14
	Anticipated Clear Date:	18/11/2010		Anticipated Clear Time:	11:51
	Incident Headline:	: CAVERSHAM MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is now on site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01183 01189

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System Time Stamp: 18/11/2010 10:54

Broadband Incident Report : : CAVERSHAM MUX 101 : DEGRADED SERVICE : Reference 32436 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	32436		Issue :	2
	Detected Date:	18/11/2010		Detected Time:	09:14
	Start Date:	18/11/2010		Start Time:	09:14
	Anticipated Clear Date:	18/11/2010		Anticipated Clear Time:	11:14
	Incident Headline:	: CAVERSHAM MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01183 01189

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System Time Stamp: 18/11/2010 09:55

Broadband Incident Report : : CAVERSHAM MUX 101 : DEGRADED SERVICE : Reference 32436 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	32436		Issue :	1
	Detected Date:	18/11/2010		Detected Time:	09:14
	Start Date:	18/11/2010		Start Time:	09:14
	Anticipated Clear Date:	18/11/2010		Anticipated Clear Time:	11:14
	Incident Headline:	: CAVERSHAM MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. It is likely your Broadband End Users are experiencing one or more of the following: Throughput related issues Intermittent loss of synchronisation Packet loss Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01183 01189

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System Time Stamp: 18/11/2010 09:28

Broadband Incident Report : : ERX14.MILTONKEYNES2 : DEGRADED SERVICE : Reference 32387 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	32387		Issue :	FINAL
	Detected Date:	17/11/2010		Detected Time:	15:21
	Start Date:	17/11/2010		Start Time:	15:20
	Actual Clear Date:	17/11/2010		Actual Clear Time:	16:10
	Incident Headline:	: ERX14.MILTONKEYNES2 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a ---------------------------------- Configuration change ---------------------------------- BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:

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System Time Stamp: 17/11/2010 16:50