Broadband Incident Report : : CAVERSHAM MUX 101 : DEGRADED SERVICE : Reference 32436 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	32436		Issue :	FINAL
	Detected Date:	18/11/2010		Detected Time:	09:14
	Start Date:	18/11/2010		Start Time:	09:14
	Actual Clear Date:	18/11/2010		Actual Clear Time:	11:03
	Incident Headline:	: CAVERSHAM MUX 101 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a card change. This issue may have been due to an equipment failure. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01183 01189

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 18/11/2010 11:13