Tuesday, November 3, 2009

Broadband Incident Report : : TISCALI28-RB7A. KINGSTON : LOSS OF RESILIENCE : Reference 26631 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26631   Issue : FINAL  
  Detected Date: 03/11/2009   Detected Time: 11:17  
  Start Date: 03/11/2009   Start Time: 11:16  
  Actual Clear Date: 03/11/2009   Actual Clear Time: 12:09  
     
  Incident Headline: : TISCALI28-RB7A. KINGSTON : LOSS OF RESILIENCE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
Card Change
This issue may have been due to

a Hardware Failure

BT regrets any inconvenience this may have caused.		  
  Dialling Codes Affected:
 
     

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System Time Stamp: 03/11/2009 12:52

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Monday, November 2, 2009

Broadband Incident Report : FLEET MUX 102 : DEGRADED SERVICE : Reference 26493 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26493   Issue : FINAL  
  Detected Date: 02/11/2009   Detected Time: 08:34  
  Start Date: 02/11/2009   Start Time: 08:32  
  Actual Clear Date: 02/11/2009   Actual Clear Time: 10:35  
     
  Incident Headline: FLEET MUX 102 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a degradation of Broadband Service.  
  Progress Details: Service has been restored by completing a

Card Change


BT regrets any inconvenience this may have caused.		  
  Dialling Codes Affected:
0207353020742702075830207936
  
     

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System Time Stamp: 02/11/2009 13:45

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Broadband Incident Report : FLEET MUX 102 : DEGRADED SERVICE : Reference 26493 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26493   Issue : 3  
  Detected Date: 02/11/2009   Detected Time: 08:34  
  Start Date: 02/11/2009   Start Time: 08:32  
  Anticipated Clear Date: 02/11/2009   Anticipated Clear Time: 10:38  
     
  Incident Headline: FLEET MUX 102 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.  
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Service has been restored as of 10:35, we are now monitoring for a stability period of 3 hours.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0207353020742702075830207936
  
     

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System Time Stamp: 02/11/2009 10:43

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Broadband Incident Report : EARLEY MSAN 302 : DEGRADED SERVICE : Reference 26475 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26475   Issue : FINAL  
  Detected Date: 02/11/2009   Detected Time: 01:23  
  Start Date: 02/11/2009   Start Time: 01:20  
  Actual Clear Date: 02/11/2009   Actual Clear Time: 06:34  
     
  Incident Headline: EARLEY MSAN 302 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a degradation of Broadband Service.  
  Progress Details: Service has been restored by completing a
Power Cycle


BT regrets any inconvenience this may have caused.		  
  Dialling Codes Affected:
01189
  
     

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System Time Stamp: 02/11/2009 10:11

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Broadband Incident Report : FLEET MUX 102 : DEGRADED SERVICE : Reference 26493 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26493   Issue : 2  
  Detected Date: 02/11/2009   Detected Time: 08:34  
  Start Date: 02/11/2009   Start Time: 08:32  
  Anticipated Clear Date: 02/11/2009   Anticipated Clear Time: 11:00  
     
  Incident Headline: FLEET MUX 102 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.  
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0207353020742702075830207936
  
     

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System Time Stamp: 02/11/2009 09:29

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Broadband Incident Report : FLEET MUX 102 : DEGRADED SERVICE : Reference 26493 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26493   Issue : 1  
  Detected Date: 02/11/2009   Detected Time: 08:34  
  Start Date: 02/11/2009   Start Time: 08:32  
  Anticipated Clear Date: 02/11/2009   Anticipated Clear Time: 10:32  
     
  Incident Headline: FLEET MUX 102 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html		  
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.		  
  Dialling Codes Affected:
0207353020742702075830207936
  
     

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System Time Stamp: 02/11/2009 08:42

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Broadband Incident Report : EARLEY MSAN 302 : DEGRADED SERVICE : Reference 26475 : Issue 5 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26475   Issue : 5  
  Detected Date: 02/11/2009   Detected Time: 01:23  
  Start Date: 02/11/2009   Start Time: 01:20  
  Anticipated Clear Date: 02/11/2009   Anticipated Clear Time: 07:33  
     
  Incident Headline: EARLEY MSAN 302 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.  
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Service has been restored as of 06:34, we are now monitoring for a stability period of 3 hours.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01189
  
     

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System Time Stamp: 02/11/2009 07:39

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