Broadband Incident Report : : TISCALI28-RB7A. KINGSTON : LOSS OF RESILIENCE : Reference 26631 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	26631		Issue :	FINAL
	Detected Date:	03/11/2009		Detected Time:	11:17
	Start Date:	03/11/2009		Start Time:	11:16
	Actual Clear Date:	03/11/2009		Actual Clear Time:	12:09
	Incident Headline:	: TISCALI28-RB7A. KINGSTON : LOSS OF RESILIENCE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Change This issue may have been due to a Hardware Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:

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System Time Stamp: 03/11/2009 12:52