Saturday, September 13, 2008

Broadband Incident Report : : HOMEGATEWAY 0 FOR ROTHERHAM SERVICE PROVIDER : LOSS OF SERVICE : Reference 22154 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22154   Issue : 2  
  Detected Date: 13/09/2008   Detected Time: 20:33  
  Start Date: 13/09/2008   Start Time: 20:32  
  Anticipated Clear Date: 13/09/2008   Anticipated Clear Time: 22:30  
     
  Incident Headline: : HOMEGATEWAY 0 FOR ROTHERHAM SERVICE PROVIDER : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

Operational teams are completing diagnostics.

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 13/09/2008 21:21

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