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BT Wholesale - Broadband Incident Report | |||||||||||||||||||||||||||||||||||
Please read the following incident report as it could have an impact on some of your end users | |||||||||||||||||||||||||||||||||||
BT Incident Reference: | 21835 | Issue : | 1 | ||||||||||||||||||||||||||||||||
Detected Date: | 09/09/2008 | Detected Time: | 14:25 | ||||||||||||||||||||||||||||||||
Start Date: | 09/09/2008 | Start Time: | 14:25 | ||||||||||||||||||||||||||||||||
Anticipated Clear Date: | 09/09/2008 | Anticipated Clear Time: | 14:29 | ||||||||||||||||||||||||||||||||
Incident Headline: | : ILFORD ATM NODE 8 : MOMENTARY LOSS OF SERVICE | ||||||||||||||||||||||||||||||||||
Incident Details: | Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues. | ||||||||||||||||||||||||||||||||||
Progress Details: | Service has been restored by completing a Card Change This issue may have been due to an Equipment Failure BT regrets any inconvenience this may have caused. | ||||||||||||||||||||||||||||||||||
Dialling Codes Affected: |
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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 09/09/2008 14:38
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