Broadband Incident Report : : ESR8 MILTON KEYNES3 : LOSS OF SERVICE : Reference 32011 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	32011		Issue :	1
	Detected Date:	31/12/2009		Detected Time:	18:44
	Start Date:	31/12/2009		Start Time:	18:42
	Anticipated Clear Date:	31/12/2009		Anticipated Clear Time:	18:43
	Incident Headline:	: ESR8 MILTON KEYNES3 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Connection Change This issue may have been due to a Hardware Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:

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System Time Stamp: 31/12/2009 19:05

Broadband Incident Report : ESR6 BIRMINGHAM5 : LOSS OF SERVICE : Reference 31900 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	31900		Issue :	1
	Detected Date:	30/12/2009		Detected Time:	10:47
	Start Date:	30/12/2009		Start Time:	10:47
	Anticipated Clear Date:	30/12/2009		Anticipated Clear Time:	10:52
	Incident Headline:	ESR6 BIRMINGHAM5 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has automatically restored. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:

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System Time Stamp: 30/12/2009 11:55

Broadband Incident Report : : LLANISHEN MUX 101 : DEGRADED SERVICE : Reference 31798 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	31798		Issue :	FINAL
	Detected Date:	29/12/2009		Detected Time:	01:37
	Start Date:	29/12/2009		Start Time:	01:34
	Actual Clear Date:	29/12/2009		Actual Clear Time:	08:50
	Incident Headline:	: LLANISHEN MUX 101 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service fully restored at 08.50 after a card change at Llanishen. Service has been closely monitored during the three hour stability period. ----------------------------------BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	0292020 0292021 0292030 0292031 0292040 0292041 0292063 0292068 0292074 0292075 0292076 0292091 0292068 0292074

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System Time Stamp: 29/12/2009 12:25

Broadband Incident Report : : LLANISHEN MUX 101 : DEGRADED SERVICE : Reference 31798 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	31798		Issue :	3
	Detected Date:	29/12/2009		Detected Time:	01:37
	Start Date:	29/12/2009		Start Time:	01:34
	Anticipated Clear Date:	29/12/2009		Anticipated Clear Time:	11:50
	Incident Headline:	: LLANISHEN MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: ---------------------------------- Service has been restored as of 08.50, we are now monitoring for a stability period of 3 hours. ---------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	0292020 0292021 0292030 0292031 0292040 0292041 0292063 0292068 0292074 0292075 0292076 0292091 0292068 0292074

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System Time Stamp: 29/12/2009 09:08

Broadband Incident Report : : LLANISHEN MUX 101 : DEGRADED SERVICE : Reference 31798 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	31798		Issue :	2
	Detected Date:	29/12/2009		Detected Time:	01:37
	Start Date:	29/12/2009		Start Time:	01:34
	Anticipated Clear Date:	29/12/2009		Anticipated Clear Time:	07:45
	Incident Headline:	: LLANISHEN MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Intermittent fault, service restored at 03:00 after an SDH card reseat. Cards being replaced due to repeat failure, spares ordered estimated time of arrival requested.Further updates will be provided as soon as possible.
	Dialling Codes Affected:	0292020 0292021 0292030 0292031 0292040 0292041 0292063 0292068 0292074 0292075 0292076 0292091 0292068 0292074

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System Time Stamp: 29/12/2009 03:56

Broadband Incident Report : : LLANISHEN MUX 101 : LOSS OF SERVICE : Reference 31798 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	31798		Issue :	1
	Detected Date:	29/12/2009		Detected Time:	01:37
	Start Date:	29/12/2009		Start Time:	01:34
	Anticipated Clear Date:	29/12/2009		Anticipated Clear Time:	04:00
	Incident Headline:	: LLANISHEN MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service.Further updates will be provided as soon as possible.
	Dialling Codes Affected:	0292020 0292021 0292030 0292031 0292040 0292041 0292063 0292068 0292074 0292075 0292076 0292091 0292068 0292074

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System Time Stamp: 29/12/2009 01:43

Broadband Incident Report : : BIDFORD-ON-AVON MUX 101 : DEGRADED SERVICE : Reference 31773 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	31773		Issue :	FINAL
	Detected Date:	28/12/2009		Detected Time:	10:50
	Start Date:	28/12/2009		Start Time:	10:47
	Actual Clear Date:	28/12/2009		Actual Clear Time:	11:30
	Incident Headline:	: BIDFORD-ON-AVON MUX 101 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Configuration This issue may have been due to a Data Fault BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01789

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System Time Stamp: 28/12/2009 17:48

Broadband Incident Report : : LLANISHEN MUX 101 : LOSS OF SERVICE : Reference 31753 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	31753		Issue :	FINAL
	Detected Date:	28/12/2009		Detected Time:	04:03
	Start Date:	28/12/2009		Start Time:	04:01
	Actual Clear Date:	28/12/2009		Actual Clear Time:	12:50
	Incident Headline:	: LLANISHEN MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Change This issue may have been due to a Hardware Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	0292020 0292021 0292030 0292031 0292040 0292041 0292063 0292068 0292074 0292075 0292076 0292091 0292068 0292074

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System Time Stamp: 28/12/2009 17:37

Broadband Incident Report : : LLANISHEN MUX 101 : LOSS OF SERVICE : Reference 31753 : Issue 4 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	31753		Issue :	4
	Detected Date:	28/12/2009		Detected Time:	04:03
	Start Date:	28/12/2009		Start Time:	04:01
	Anticipated Clear Date:	28/12/2009		Anticipated Clear Time:	15:50
	Incident Headline:	: LLANISHEN MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: ---------------------------------- Service has been restored as of 12.50, we are now monitoring for a stability period of 3 hours. ---------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	0292020 0292021 0292030 0292031 0292040 0292041 0292063 0292068 0292074 0292075 0292076 0292091 0292068 0292074

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System Time Stamp: 28/12/2009 13:46

Broadband Incident Report : BIDFORD-ON-AVON MUX 101 : DEGRADED SERVICE : Reference 31773 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	31773		Issue :	3
	Detected Date:	28/12/2009		Detected Time:	10:50
	Start Date:	28/12/2009		Start Time:	10:47
	Anticipated Clear Date:	28/12/2009		Anticipated Clear Time:	15:00
	Incident Headline:	BIDFORD-ON-AVON MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Service has been restored as of 11:30, we are now monitoring for a stability period of 3 hours. ---------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01789

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System Time Stamp: 28/12/2009 13:06

Broadband Incident Report : : LLANISHEN MUX 101 : LOSS OF SERVICE : Reference 31753 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	31753		Issue :	3
	Detected Date:	28/12/2009		Detected Time:	04:03
	Start Date:	28/12/2009		Start Time:	04:01
	Anticipated Clear Date:	28/12/2009		Anticipated Clear Time:	14:00
	Incident Headline:	: LLANISHEN MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: ---------------------------------- An Engineer has been tasked to site. ---------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	0292020 0292021 0292030 0292031 0292040 0292041 0292063 0292068 0292074 0292075 0292076 0292091 0292068 0292074

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System Time Stamp: 28/12/2009 12:45

Broadband Incident Report : BIDFORD-ON-AVON MUX 101 : DEGRADED SERVICE : Reference 31773 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	31773		Issue :	2
	Detected Date:	28/12/2009		Detected Time:	10:50
	Start Date:	28/12/2009		Start Time:	10:47
	Anticipated Clear Date:	28/12/2009		Anticipated Clear Time:	15:00
	Incident Headline:	BIDFORD-ON-AVON MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01789

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System Time Stamp: 28/12/2009 11:45

Broadband Incident Report : BIDFORD-ON-AVON MUX 101 : DEGRADED SERVICE : Reference 31773 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	31773		Issue :	1
	Detected Date:	28/12/2009		Detected Time:	10:50
	Start Date:	28/12/2009		Start Time:	10:47
	Anticipated Clear Date:	28/12/2009		Anticipated Clear Time:	12:47
	Incident Headline:	BIDFORD-ON-AVON MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. It is likely your Broadband End Users are experiencing one or more of the following: Throughput related issues Intermittent loss of synchronisation Packet loss Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01789

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System Time Stamp: 28/12/2009 10:56

Broadband Incident Report : : LLANISHEN MUX 101 : LOSS OF SERVICE : Reference 31753 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	31753		Issue :	2
	Detected Date:	28/12/2009		Detected Time:	04:03
	Start Date:	28/12/2009		Start Time:	04:01
	Anticipated Clear Date:	28/12/2009		Anticipated Clear Time:	12:30
	Incident Headline:	: LLANISHEN MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: ---------------------------------- Awaiting spare card to be delivered to site ---------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	0292020 0292021 0292030 0292031 0292040 0292041 0292063 0292068 0292074 0292075 0292076 0292091 0292068 0292074

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System Time Stamp: 28/12/2009 09:20