Broadband Incident Report : : LLANISHEN MUX 101 : DEGRADED SERVICE : Reference 31798 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	31798		Issue :	2
	Detected Date:	29/12/2009		Detected Time:	01:37
	Start Date:	29/12/2009		Start Time:	01:34
	Anticipated Clear Date:	29/12/2009		Anticipated Clear Time:	07:45
	Incident Headline:	: LLANISHEN MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Intermittent fault, service restored at 03:00 after an SDH card reseat. Cards being replaced due to repeat failure, spares ordered estimated time of arrival requested.Further updates will be provided as soon as possible.
	Dialling Codes Affected:	0292020 0292021 0292030 0292031 0292040 0292041 0292063 0292068 0292074 0292075 0292076 0292091 0292068 0292074

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Incident Manager - Automatic Mailer.
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System Time Stamp: 29/12/2009 03:56