Broadband Incident Report : : NAILSEA MUX 101 : DEGRADED SERVICE : Reference 18402 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	18402		Issue :	FINAL
	Detected Date:	26/07/2009		Detected Time:	15:05
	Start Date:	26/07/2009		Start Time:	15:04
	Actual Clear Date:	26/07/2009		Actual Clear Time:	17:44
	Incident Headline:	: NAILSEA MUX 101 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Change Service was restored at 17:44, when an action took place at Nailsea. Service has been closely monitored during the three hour stability period BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01275

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System Time Stamp: 26/07/2009 21:01