Thursday, April 1, 2010

Broadband Incident Report : : MULTIPLE HOMEGATEWAYS IN NORTH PADDINGTON AREA : LOSS OF SERVICE : Reference 9467 : Issue 5 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9467   Issue : 5  
  Detected Date: 31/03/2010   Detected Time: 10:30  
  Start Date: 31/03/2010   Start Time: 10:30  
  Anticipated Clear Date: 02/04/2010   Anticipated Clear Time: 16:00  
     
  Incident Headline: : MULTIPLE HOMEGATEWAYS IN NORTH PADDINGTON AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
SELECT ONE OF THE OPTIONS BELOW
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An Engineer has been tasked to site.
An Engineer is now on site.
An Engineer is on site carrying out further diagnostics.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 01/04/2010 09:59

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