Broadband Incident Report : STAPLECROSS MUX 001 : DEGRADED SERVICE : Reference 17764 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17764		Issue :	FINAL
	Detected Date:	24/06/2010		Detected Time:	09:13
	Start Date:	24/06/2010		Start Time:	09:10
	Actual Clear Date:	24/06/2010		Actual Clear Time:	21:03
	Incident Headline:	STAPLECROSS MUX 001 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a degradation of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Change This issue may have been due to an Equipment Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01580

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System Time Stamp: 24/06/2010 21:50