Broadband Incident Report : : ERX9 READING3 : PARTIAL LOSS OF SERVICE : Reference 35374 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	35374		Issue :	FINAL
	Detected Date:	17/12/2010		Detected Time:	23:35
	Start Date:	17/12/2010		Start Time:	23:35
	Actual Clear Date:	18/12/2010		Actual Clear Time:	01:00
	Incident Headline:	: ERX9 READING3 : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a card change. This issue may have been due to an Equipment Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01173 01179 01189 01202 01209 01225 01243 01249 01252 01258 01278 01285 01297 01305 01329 01344 01363 01364 01367 01373 01380 01392 01409 01420 01424 01453 01458 01460 01480 01488 01489 01548 01566 01579 01590 01626 01628 01635 01637 01643 01647 01666 01720 01722 01725 01726 01730 01736 01747 01749 01752 01761 01769 01793 01803 01822 01823 01837 01840 01841 01844 01865 01872 01884 01934 01962 01963 01980 0238031 0238032 0238034 0238036 0238039 0238042 0238043 0238044 0238048 0238049 0238057 0238068 0238076 0238090 0239263 13447 LLST0 0238076 0238090 0239263 13447

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Incident Manager - Automatic Mailer.
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System Time Stamp: 18/12/2010 01:20