Wednesday, November 14, 2012

Broadband Incident Report : : IRVINE BOURTREE NODE 12006 : LOSS OF SERVICE ( OVERRUNNING PLANNED WORK PW204670) : Reference 40335 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 40335   Issue : 1  
  Detected Date: 14/11/2012   Detected Time: 06:01  
  Start Date: 14/11/2012   Start Time: 06:00  
  Anticipated Clear Date: 14/11/2012   Anticipated Clear Time: 08:30  
  Next Update Date: 14/11/2012   Next Update Time: 07:30  
     
  Incident Headline: : IRVINE BOURTREE NODE 12006 : LOSS OF SERVICE ( OVERRUNNING PLANNED WORK PW204670)  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics. Next update will be at 07:30  
  Dialling Codes Affected:
0129001292012940135701360
01387014141014142014153014156
0141880141940141950147501499
0150501555015600156301576
0169801700
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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