Broadband Incident Report : : READING EDGE SWITCH ROUTER 4 : LOSS OF SERVICE : Reference 40612 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	40612		Issue :	1
	Detected Date:	16/11/2012		Detected Time:	21:19
	Start Date:	16/11/2012		Start Time:	21:08
	Anticipated Clear Date:	16/11/2012		Anticipated Clear Time:	23:08
	Next Update Date:	16/11/2012		Next Update Time:	22:45
	Incident Headline:	: READING EDGE SWITCH ROUTER 4 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Operational teams are carrying out initial remote diagnostics. Next update will be at 22.45
	Dialling Codes Affected:	01179 01189 01202 01225 01235 01242 01249 01256 01258 01264 01271 01297 01305 01344 01363 01373 01380 01392 01395 01398 01404 01420 01454 01458 01460 01488 01491 01494 01503 01531 01608 01628 01666 01725 01726 01736 01747 01752 01761 01769 01793 01803 01822 01823 01837 01844 01865 01884 01929 01934 01935 01980 01993 0238025 0238026 0238027 0238036 0238046 0238081 0238090 0238036 0238046 0238081

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.