Thursday, November 15, 2012

Broadband Incident Report : : IRVINE BOURTREE NODE 12006 : PARTIAL LOSS OF SERVICE : Reference 40440 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 40440   Issue : FINAL  
  Detected Date: 15/11/2012   Detected Time: 04:07  
  Start Date: 15/11/2012   Start Time: 04:07  
  Actual Clear Date: 15/11/2012   Actual Clear Time: 04:12  
     
  Incident Headline: : IRVINE BOURTREE NODE 12006 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: This is notification of an incident that has already been resolved. Service has been restored as of 04:12 by completing: a remote reset of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0129001292012940136001387
014141014142014750149901560
0156301499
 
  Duration: 0 days 00 hours 05 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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