Saturday, June 15, 2013

Broadband Incident Report : : BIRMINGHAM NODE VACC-MGWE1: LOSS OF SERVICE : Reference 25813 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25813   Issue : FINAL  
  Detected Date: 14/06/2013   Detected Time: 23:44  
  Start Date: 14/06/2013   Start Time: 23:40  
  Actual Clear Date: 15/06/2013   Actual Clear Time: 02:05  
     
  Incident Headline: : BIRMINGHAM NODE VACC-MGWE1: LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 02:05 by completing a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
012170012171012830128501299
0138601453015360153801545
0155401594016460165001656
0166401686017430174501782
0178801789017920190201905
0199401902
 
  Duration: 0 days 02 hours 25 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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