Broadband Incident Report : HIGHCLERE MUX 301 : LOSS OF SERVICE : Reference 25711 : Issue 4 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	25711		Issue :	4
	Detected Date:	13/06/2013		Detected Time:	21:50
	Start Date:	13/06/2013		Start Time:	21:33
	Anticipated Clear Date:	14/06/2013		Anticipated Clear Time:	03:45
	Next Update Date:	14/06/2013		Next Update Time:	03:30
	Incident Headline:	HIGHCLERE MUX 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Loss of internet services for 942 Broadband end users. The root cause is under investigation. The expected restoration time is unknown at present. The transmission engineer is onsite. A Power engineer is en route to site to assist, his expected time of arrival is unknown at present. Next update will be at 03:30 or sooner if significant progress made.
	Dialling Codes Affected:	01635

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.