Friday, June 14, 2013

Broadband Incident Report : HIGHCLERE MUX 301 : LOSS OF SERVICE : Reference 25711 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25711   Issue : FINAL  
  Detected Date: 13/06/2013   Detected Time: 21:50  
  Start Date: 13/06/2013   Start Time: 21:33  
  Actual Clear Date: 14/06/2013   Actual Clear Time: 02:30  
     
  Incident Headline: HIGHCLERE MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Loss of internet services for 942 Broadband end users. Service fully restored at 02:30 after the change of 3 failed power rectifiers at Highclear. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01635
 
  Duration: 0 days 04 hours 57 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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