Saturday, July 13, 2013

Broadband Incident Report : : KINGSTON NODE 04001 : PARTIAL DEGRADED SERVICE : Reference 29961 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29961   Issue : 1  
  Detected Date: 13/07/2013   Detected Time: 12:05  
  Start Date: 13/07/2013   Start Time: 12:01  
  Anticipated Clear Date: 13/07/2013   Anticipated Clear Time: 14:01  
  Next Update Date: 13/07/2013   Next Update Time: 13:05  
     
  Incident Headline: : KINGSTON NODE 04001 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: The operational team have carried out a remote reset of the affected card. Service was restored at 12:02. The service will now be monitored for stability. Next update will be at 12:50
 
  Dialling Codes Affected:
02031660203274020824702082650208287
02083320208333020833402084170208439
02084880208540020854202085430208544
02086050208704020873902088120208870
02088710208874020887502088770208879
02089400208944020894602089470208948
020897102089460208947
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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