Saturday, July 13, 2013

Broadband Incident Report : : KINGSTON NODE 04001 : PARTIAL DEGRADED SERVICE : Reference 29961 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29961   Issue : FINAL  
  Detected Date: 13/07/2013   Detected Time: 12:05  
  Start Date: 13/07/2013   Start Time: 12:01  
  Actual Clear Date: 13/07/2013   Actual Clear Time: 12:02  
     
  Incident Headline: : KINGSTON NODE 04001 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: Service fully restored at 12:02 after a remote reset of a card was performed.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
02031660203274020824702082650208287
02083320208333020833402084170208439
02084880208540020854202085430208544
02086050208704020873902088120208870
02088710208874020887502088770208879
02089400208944020894602089470208948
020897102089460208947
 
  Duration: 0 days 00 hours 01 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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