Broadband Incident Report : : EDINBURGH 7 EDGE SWITCH ROUTER 28 : LOSS OF SERVICE : Reference 10751 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	10751		Issue :	1
	Detected Date:	26/03/2014		Detected Time:	04:32
	Start Date:	26/03/2014		Start Time:	04:31
	Anticipated Clear Date:	26/03/2014		Anticipated Clear Time:	08:30
	Next Update Date:	26/03/2014		Next Update Time:	07:10
	Incident Headline:	: EDINBURGH 7 EDGE SWITCH ROUTER 28 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Engineer en route to site, ETA 05:30. Spare hardware already situated on site if required. Additional hardware is en route from Edinburgh stores as a pre-caution, no ETA at present. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01224 01236 01259 01261 01292 01333 01334 01349 01350 01357 01358 01382 01383 01387 01388 014133 014135 014177 01434 01463 01464 01467 01475 01499 01539 01540 01555 01556 01557 01569 01578 01581 01592 01595 01620 01655 01661 01670 01698 01750 01768 01779 01786 01838 01848 01866 01875 01890 01896 01899 01931 01946 01968 01975 01988 0282764 0283087 0284488 0286775 0286865 0287930 0287940 0287941 0287963 0288122 0288164 0288165 0288555 0288675 0288676 0288773 0288774 0288954 0288956 0289181 0289182 0289262 0289443 0289753

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.