Wednesday, March 26, 2014

Broadband Incident Report : : TUNBRIDGE WELLS NODE 08005 : PARTIAL DEGRADED SERVICE : Reference 10766 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 10766   Issue : 3  
  Detected Date: 26/03/2014   Detected Time: 06:46  
  Start Date: 26/03/2014   Start Time: 06:46  
  Anticipated Clear Date: 26/03/2014   Anticipated Clear Time: 11:31  
  Next Update Date: 26/03/2014   Next Update Time: 11:31  
     
  Incident Headline: : TUNBRIDGE WELLS NODE 08005 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: The root cause is thought to be a card failure, a new card now has a revised ETA of 11:00. An engineer has been assigned to meet the spare. Estimated completion time now is 11:45, next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
0127301323013420142401732
0182501892LLND0LLSD0To Fo
0182501892
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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