Saturday, April 19, 2014

Broadband Incident Report : : MANCHESTER NODE 13226 : PARTIAL DEGRADED SERVICE : Reference 13689 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13689   Issue : 1  
  Detected Date: 19/04/2014   Detected Time: 19:44  
  Start Date: 19/04/2014   Start Time: 19:40  
  Anticipated Clear Date: 19/04/2014   Anticipated Clear Time: 23:40  
  Next Update Date: 19/04/2014   Next Update Time: 21:40  
     
  Incident Headline: : MANCHESTER NODE 13226 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration unless there should be a significant development.
 
  Dialling Codes Affected:
0124801254012740128301286
01407014220152401535016121
016122016134016147016162016163
016165016166016167016178016183
0165401690016970174501766
0177201782018290192801939
0194201943019520197801989
019430195201978
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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