Wednesday, April 16, 2014

Broadband Incident Report : : MULTIPLE MUXS IN ABERDEEN AREA : LOSS OF SERVICE : Reference 13329 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13329   Issue : 3  
  Detected Date: 16/04/2014   Detected Time: 09:52  
  Start Date: 16/04/2014   Start Time: 09:50  
  Anticipated Clear Date: 16/04/2014   Anticipated Clear Time: 18:00  
  Next Update Date: 16/04/2014   Next Update Time: 18:00  
     
  Incident Headline: : MULTIPLE MUXS IN ABERDEEN AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Repair of the 96 fibre cable CJ26207 was completed at 04:30, resource now secured to commence the repair of the 16 fibre cable CJ7188 from 13:00. There are 3 outstanding broadband services which are impacting 636 end users, and one transmission system. There is no estimated time of restoration and the any significant progress will be communicated immediately.  
  Dialling Codes Affected:
0122401330014640156901975
01224013300146401569
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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