Tuesday, October 21, 2014

Broadband Incident Report : : WALES, NORTH WEST AND NORTHERN IRELAND AREA : LOSS OF SERVICE : Reference 40212 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 40212   Issue : FINAL  
  Detected Date: 21/10/2014   Detected Time: 06:24  
  Start Date: 21/10/2014   Start Time: 06:11  
  Actual Clear Date: 21/10/2014   Actual Clear Time: 11:32  
     
  Incident Headline: : WALES, NORTH WEST AND NORTHERN IRELAND AREA : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service was restored at 11:32 by replacing the failed line module on the transmission network element at Manchester. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0125401432015240153101568
0158401588015910174301942
019520198101989019950282763
02827640283085028308802837500284481
02844850286634028663802867740286864
02870840287086028718102877750287938
02880750288122028816502882830288284
02882890288554028855602889520288954
0289751
 
  Duration: 0 days 05 hours 21 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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