Broadband SERIOUS Incident Report : : WALES, NORTH WEST AND NORTHERN IRELAND AREA : LOSS OF SERVICE : Reference 40212 : Issue 3 :

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	BT Wholesale - Broadband SERIOUS Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	40212		Issue :	3
	Detected Date:	21/10/2014		Detected Time:	06:24
	Start Date:	21/10/2014		Start Time:	06:11
	Anticipated Clear Date:	21/10/2014		Anticipated Clear Time:	10:45
	Next Update Date:	21/10/2014		Next Update Time:	10:45
	Incident Headline:	: WALES, NORTH WEST AND NORTHERN IRELAND AREA : LOSS OF SERVICE
	Incident Details:	Some of your services are affected due to this failure
	Progress Details:	Fault has been proved to transmission in Manchester. Engineer is on site at Manchester assisting with recovery. Hardware re seats have been performed to no avail. Spares are en route to site from Lutterworth with an ETA of 12:30. Donor line module has also been identified in Leeds and an engineer has been tasked to collect and deliver to Manchester, ETA to follow. Technical call still in progress investigating if reroute of the failed paths can be performed. Estimated time of restoration not yet known. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01254 01432 01524 01531 01568 01584 01588 01591 01743 01942 01952 01981 01989 01995 0282763 0282764 0283085 0283088 0283750 0284481 0284485 0286634 0286638 0286774 0286864 0287084 0287086 0287181 0287775 0287938 0288075 0288122 0288165 0288283 0288284 0288289 0288554 0288556 0288952 0288954 0289751

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