Broadband Incident Report : : MULTIPLE MUXES IN DUNOON AREA : PARTIAL LOSS OF SERVICE : Reference 52199 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	52199		Issue :	4
	Detected Date:	10/11/2015		Detected Time:	01:47
	Start Date:	10/11/2015		Start Time:	01:37
	Anticipated Clear Date:	10/11/2015		Anticipated Clear Time:	15:30
	Next Update Date:	10/11/2015		Next Update Time:	14:00
	Incident Headline:	: MULTIPLE MUXES IN DUNOON AREA : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Vendor engineer was delayed by an hour due to rush hour around Glasgow. He is on site and liaising with technical bridge and hardware replacements are in progress. Remote communication has now been restored to the network element and work is in progress to get the rest of the hardware into service. Estimated time of restoration not yet known. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01369 01475 01505 01775 To Fo

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.