Tuesday, November 10, 2015

Broadband Incident Report : : NEWTOWNHAMILTON MUX 301 : EMERGENCY PEW : Reference 52291 : Issue 1 :

Incident Manager - Automatic Mailer.

  BT Wholesale - Broadband Incident Report  
  Please read the following incident report as it could have an impact on some of your end users  
  BT Incident Reference: 52291   Issue : 1  
  Detected Date: 10/11/2015   Detected Time: 09:41  
  Start Date: 10/11/2015   Start Time: 09:41  
  Anticipated Clear Date: 11/11/2015   Anticipated Clear Time: 06:00  
  Next Update Date: 11/11/2015   Next Update Time: 06:00  
  Incident Headline: : NEWTOWNHAMILTON MUX 301 : EMERGENCY PEW  
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
  Progress Details: EMERGENCY PEW : Errors have been identified from proactive monitoring on a card in NEWTOWNHAMILTON exchange. The issue is not currently causing major service issues for customers and no fault reports have been received, however it is expected that these errors will become worse and begin to affect customer service. : Emergency Pew for proactive card change between 2am and 6am  
  Dialling Codes Affected:

This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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